49306 Quality and Operations Management Systems
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particular session, location and mode of offering is the authoritative source
of all information about the subject for that offering. Required texts, recommended texts and references in particular are likely to change. Students will be provided with a subject outline once they enrol in the subject.
Subject handbook information prior to 2018 is available in the Archives.
Credit points: 6 cp
Subject level:
Postgraduate
Result type: Grade and marksThere are course requisites for this subject. See access conditions.
Description
This subject helps students understand how to design, develop and implement operational management systems including the quality, environmental, safety, and risk management systems and how to achieve certification of the operational management systems according to the Australian and International Standards (ASNZS and ISO). The subject develops an understanding of the means of defining the structure of operational management systems in manufacturing and service organisations, determining what resources are needed to complete the documentation and the evaluation of operational management systems. It also highlights the use of an effective operational management system for continuous quality improvement.
Students with limited work experience and knowledge of these systems may find the study of ASNZS and ISO standards somewhat challenging. Thus, although this subject is available in distance study mode, it is highly recommended that these students enrol in the on campus mode and regularly attend the lectures where standards and other study materials are thoroughly discussed and studied in a team learning environment (group class exercises).
Subject learning objectives (SLOs)
Upon successful completion of this subject students should be able to:
| 1. | Design, develop and implement quality and operations management systems in manufacturing and service environments. |
|---|---|
| 2. | Explain the process of certification of quality and operations management systems according to the Australian and International Standards. |
| 3. | Describe the concept and methods of evaluation of quality and operations management systems (Auditing). |
| 4. | Explain the relevance of effective quality and operations management systems for continual improvement strategies, initiatives and programs. |
Course intended learning outcomes (CILOs)
This subject also contributes specifically to the development of the following faculty Course Intended Learning Outcomes (CILOs) and Engineers Australia (EA) Stage 1 competencies:
- Identify, interpret and analyse stakeholder needs. (A.1)
- Apply systems thinking to understand complex system behaviour including interactions between components and with other systems (social, cultural, legislative, environmental, business etc.) (A.5)
- Identify and apply relevant problem solving methodologies (B.1)
- Design components, systems and/ or processes to meet required specification (B.2)
- Synthesise alternative/innovative solutions, concepts and procedures (B.3)
- Demonstrate research skills (B.6)
- Apply abstraction, mathematics and/or discipline fundamentals to analysis, design and operation (C.1)
- Develop models using appropriate tools such as computer software, laboratory equipment and other devices (C.2)
- Evaluate model applicability, accuracy and limitations (C.3)
- Communicate effectively in ways appropriate to the discipline, audience and purpose. (E.1)
- Be able to conduct critical self-review and performance evaluation against appropriate criteria as a primary means of tracking personal development needs and achievements (F.1)
- Be aware of global perspectives (needs, rules/regulations, and specifications) (F.4)
Teaching and learning strategies
Quality and Operations Management Systems is taught in Block mode comprising of 3 hour sessions that are mainly organised using discussions to promote deeper learning.
UTSOnline is accessed prior to classes where slides coupled with audio as well as videos are provided to facilitate student learning. These online materials are used in class where key points of each topic being discussed are highlighted and students can then collaboratively explore them. Students read and interact with UTSOnline to come to class and collaborate on real life situations such as case studies which are used as a basis for exercises in class. These lead to discussions and inform the assessment tasks. The exercises and discussions are organised in groups and the skills they use and the discussions they present in these will help students with set assignment tasks. Online quizzes are provided for students to gauge ongoing feedback about their progress and understanding of each topic are. The quizzes are based on previous exams so that they can prepare/practice sets of questions they may encounter in the final exam. Opportunities to discuss progress on these is available in class where the facilitator provides verbal feedback and advice.
The collaborative and interactive class environment is designed to provide immediate verbal feedback pertaining to ongoing learning. For example, the real life situation case studies are used as basis for exercises in class which directly lead to discussions and in this way inform learning and prepare for assessment tasks.
Assessment
Assessment task 1: Major group assignment
| Intent: | The aim of the practical case is for students to apply the various quality tools and techniques covered in this subject. | ||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Objective(s): | This assessment task addresses the following subject learning objectives (SLOs): 1, 2, 3 and 4 This assessment task contributes to the development of the following course intended learning outcomes (CILOs): A.1, A.5, B.1, B.2, B.6, C.2, C.3, E.1, F.1 and F.4 | ||||||||||||||||||||
| Type: | Report | ||||||||||||||||||||
| Groupwork: | Group, group assessed | ||||||||||||||||||||
| Weight: | 30% | ||||||||||||||||||||
| Length: | Page size requirements are specified in each task (part) of the actual assignment document. Page size difference i.e. slightly under or over is acceptable. | ||||||||||||||||||||
| Criteria linkages: |
SLOs: subject learning objectives CILOs: course intended learning outcomes |
Assessment task 2: Final Examination
| Intent: | The final exam consists of multiple choice and true-false questions and open questions. It will test the students’ learning progress in terms of both acquired knowledge of subject contents as well as ability to apply concepts and give management recommendations in the context of real-life case scenarios. | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Objective(s): | This assessment task addresses the following subject learning objectives (SLOs): 1, 2, 3 and 4 This assessment task contributes to the development of the following course intended learning outcomes (CILOs): A.1, B.1, B.3, C.1, C.3, F.1 and F.4 | ||||||||||||
| Type: | Examination | ||||||||||||
| Groupwork: | Individual | ||||||||||||
| Weight: | 50% | ||||||||||||
| Criteria linkages: |
SLOs: subject learning objectives CILOs: course intended learning outcomes |
Assessment task 3: Online Quiz
| Intent: | Quizzes are designed to provide practice on areas studied in preparation for the final examination. | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Objective(s): | This assessment task addresses the following subject learning objectives (SLOs): 1, 2, 3 and 4 This assessment task contributes to the development of the following course intended learning outcomes (CILOs): A.1, B.1, C.1 and F.4 | ||||||||
| Type: | Quiz/test | ||||||||
| Groupwork: | Individual | ||||||||
| Weight: | 20% | ||||||||
| Criteria linkages: |
SLOs: subject learning objectives CILOs: course intended learning outcomes |
Minimum requirements
In order to pass the subject should must:
- achieve at least 40% of the marks in the “Final exam”
- achieve at least 50% of the overall subject marks.
Students who do not meet these minimum requirements but achieve an overall mark of 50% or greater will fail the subject and receive their overall mark with an "X" (fail) grade.
Required texts
This subject does not require any specific text book.
Recommended texts
All relevant subject materials and additional texts will be made available for enrolled students on the subject website at UTS Online.
References
The following web sites may provide further information on the material covered in the subject:
International Organization for Standardization: http://www.iso.org/iso/en/
WorkCover NSW: http://www.workcover.nsw.gov.au/
Safety Institute of Australia: http://www.sia.org.au/
Environmental Protection Authority of NSW: http://www.environment.nsw.gov.au/
Other resources
UTSOnline (http://online.uts.edu.au/webapps/login/) is a web-based learning tool used in many UTS subjects. It can be accessed from inside and outside UTS via most web-browsers.
This subject makes use of UTSOnline as a means of communication between teaching staff and students. You should be registered automatically if you have enrolled correctly. If you do not want to receive emails at your default UTS email account then you should forward emails to your preferred email address.
Students need to familiarise themselves with UTSOnline. Announcements will be made using this facility. Students are expected to regularly check the announcements page for information.
Having problems logging on? The Service Desk is the first point of contact for staff and studentsin relation to IT Support and Audio Visual Services: Service Desk https://servicedesk.uts.edu.au
Note, use the login button if you are an existing student or staff member; use your student or staff number with your UTS Access (email) password to login. Guest login is for all other customers.
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UTS administrative information: www.uts.edu.au/students
Engineering postgraduate information: www.eng.uts.edu.au/Current_Students/postgraduate
