49309 Quality Planning and Analysis
6cp; 3hpw; on campus, distance (distance mode is not suitable for international students); availability: all coursesThere are course requisites for this subject. See access conditions.
Postgraduate
Description
Quality is one of the main success factors for organisations, whether they operate in manufacturing or service and transactional sectors. A sound quality management system, based on modern and up-to-date quality planning and analysis tools and techniques, reduces rejects, warranty claims and the need for costly rework. It helps to preserve customer goodwill and builds a brand loyalty based on objective criteria rather than illusions.
Topics covered in this subject include:
- quality and its modern definition
- analysis of customer needs and customer satisfaction
- integrating quality into design of products and services
- managing supplier relations and quality of supplies
- monitoring and statistical analysis of process quality, and
- continuous quality improvement methods and programs.
Typical availability
Autumn session, City campus
Spring session, City campus
Autumn session, Hong Kong
Spring session, Hong Kong
Summer session, Hong Kong
Winter session, Hong Kong
Detailed subject description.
Fee information
Information to assist with determining the applicable fee type can be found at Understanding fees.
- Commonwealth-supported students: view subject fees at Fees Search: Commonwealth-supported
- Postgraduate domestic fee-paying students: fees are charged according to the course enrolled in; refer to Domestic Fees Search: Postgraduate and Research
- International students: fees are charged according to the course enrolled in; refer to International Fees Search
- Subject EFTSL: 0.125
Access conditions
Note: The requisite information presented in this subject description covers only academic requisites. Full details of all enforced rules, covering both academic and admission requisites, are available at access conditions and My Student Admin.
