49309 Quality Planning and Analysis

Warning: The information on this page is indicative. The subject outline for a particular semester, location and mode of offering is the authoritative source of all information about the subject for that offering. Required texts, recommended texts and references in particular are likely to change. Students will be provided with a subject outline once they enrol in the subject.

Subject level:

Postgraduate

Handbook description

Quality is one of the main success factors for organisations, whether they operate in manufacturing or service and transactional sectors. A sound quality management system, based on modern and up-to-date quality planning and analysis tools and techniques, reduces rejects, warranty claims and the need for costly rework. It helps to preserve customer goodwill and builds a brand loyalty based on objective criteria rather than illusions.

Topics covered in this subject include:

• quality and its modern definition
• analysis of customer needs and customer satisfaction
• integrating quality into design of products and services
• managing supplier relations and quality of supplies
• monitoring and statistical analysis of process quality, and
• continuous quality improvement methods and programs.

Subject objectives

• Identify, interpret and analyse stakeholder needs. (A.1)
• Apply systems thinking to understand complex system behaviour including interactions between components and with other systems (social, cultural, legislative, environmental, business etc.) (A.5)
• Identify and apply relevant problem solving methodologies (B.1)
• Design components, systems and/ or processes to meet required specification (B.2)
• Synthesise alternative/innovative solutions, concepts and procedures (B.3)
• Demonstrate research skills (B.6)
• Apply abstraction, mathematics and/or discipline fundamentals to analysis, design and operation (C.1)
• Develop models using appropriate tools such as computer software, laboratory equipment and other devices (C.2)
• Evaluate model applicability, accuracy and limitations (C.3)
• Communicate effectively in ways appropriate to the discipline, audience and purpose. (E.1)
• Be able to conduct critical self-review and performance evaluation against appropriate criteria as a primary means of tracking personal development needs and achievements (F.1)
• Be aware of global perspectives (needs, rules/regulations, and specifications) (F.4)

Teaching and learning strategies

This subject has two main teaching components: Lectures and Tutorials. The lectures (including guest lectures) provide you the opportunity to listen to the lecturer(s), ask questions, meet fellow students, participate in the class discussions, etc. During the tutorials, students have the opportunity to discuss the assignment tasks and deepen their understanding of the topics covered in the lectures.

Lectures and tutorials are usually running in alternating week pattern. Semester schedule including of the lecture and tutorial dates will be announced at the start of semester (during first lecture and on subject website at UTSOnline).

In the tutorial week, there are 4 parallel running tutorial groups. You must register for one of the tutorial groups during the first lecture.

Note: Although attendance of tutorials and lectures is not compulsory, it is however highly recommended that you take this opportunity as they provide the platform for class interactions including discussions, Q&A, team work, etc.

Assessment

Assessment task 1: Assignment (all exercises)

Assessment task 2: Final exam (closed book)

Assessment task 3: Online Quizzes - No marks /informative only

Minimum requirements

In order to pass this subject, students are required to obtain at least 50% of both the assignment marks and the exam marks.

Required texts

This subject does not require any specific text book.

Recommended texts

All relevant subject materials and additional texts will be made available to enrolled students on subject website at UTSonline.

References

Akpolat, H.: Six Sigma in Transactional and Service Environments, Gower, Publishing, UK, 2004
Barra, R.: Putting Quality Circles To Work, McGraw-Hill, Inc., NY, 1989
Blakemore, J.: Quality Solution, The Business Library, Melbourne, 1989
Bound, G.: Beyond Total Quality Management, McGraw-Hill, NY, 1990.
Dale, B.G.: Managing Quality, Philip Alan, NY, 1990
Fox, M.: Quality Assurance Management, Chapman & Hall, UK, 1990
George, S. and Weimerskirch, A.: Total Quality Management, John Wiley & Sons, Inc., NY, 1994
Gevirtz, Ch.: Developing New Products With TQM, McGraw-Hill, Inc., NY, 1994
Goetsch, D.: Introduction to Total Quality, Maxwell Macmillan International, NY, 1994
Juran, J.M. and Gyrna, F.M.: Quality Planning and Analysis, 3rd Edition,
McGraw-Hill Book Company, NY, 1993
Ross, J.E.: Total Quality Management, St. Lucie Press, FL, 1993
Shecter, E.: Managing for World-class Quality, Marcel Dekker, Inc., NY, 1992

Note: No text book is required for this subject.

Other resources

UTSOnline (http://online.uts.edu.au/webapps/login/)is a web-based learning tool used in many UTS subjects. It can be accessed from inside and outside UTS via most web-browsers.

This subject will make use of UTSOnline as a means of communication between teaching staff and students. You should be registered automatically if you have enrolled correctly. If you do not want to receive emails at your default UTS email account then you should forward emails to your preferred email address.

Students need to familiarise themselves with UTSOnline. Announcements will be made using this facility. Students are also expected to regularly check the announcements page for information.

Having problems logging on? The Service Desk is the first point of contact for staff and studentsin relation to IT Support and Audio Visual Services: Service Desk https://servicedesk.uts.edu.au

Note, use the login button if you are an existing student or staff member; use your student or staff number with your UTS Access (email) password to login. Guest login is for all other customers.

Ask UTS (www.ask.uts.edu.au) is the first point of contact for staff, students, and the general community in relation to Student Centre inquiries.

UTS administrative information: www.uts.edu.au/students
Engineering postgraduate information: www.eng.uts.edu.au/ Current_Students/postgraduate
For further information see the faculty's Student Guide at: http://my.feit.uts.edu.au/modules/ myfeit/downloads/ StudentGuide_Online.pdf