University of Technology, Sydney

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49309 Quality Planning and Analysis

6cp; 3hpw; on campus, distance (distance mode is not suitable for international students); availability: all courses

There are course requisites for this subject. See access conditions.
Postgraduate

Quality is one of the main success factors for organisations, whether they operate in manufacturing or service and transactional sectors. A sound quality management system, based on modern and up-to-date quality planning and analysis tools and techniques, reduces rejects, warranty claims and the need for costly rework. It helps to preserve customer goodwill and builds a brand loyalty based on objective criteria rather than illusions.

Topics covered in this subject include:

  • quality and its modern definition
  • analysis of customer needs and customer satisfaction
  • integrating quality into design of products and services
  • managing supplier relations and quality of supplies
  • monitoring and statistical analysis of process quality, and
  • continuous quality improvement methods and programs.

Typical availability

Autumn semester, City campus
Spring semester, City campus
Autumn semester, Hong Kong
Spring semester, Hong Kong
Summer session, Hong Kong
Winter session, Hong Kong


Detailed subject description.

Fee information

2011 contribution for commencing Commonwealth-supported students: $969
Note: Students who commenced prior to 1 January 2011 should consult the student contribution charges for Commonwealth-supported students
Not all students are eligible for Commonwealth-supported places.

2011 amount for undergraduate domestic fee-paying students: $2866

Note: Fees for postgraduate domestic fee-paying students and international students are charged according to the course they are enrolled in. Students should refer to the annual fees schedule.

Subject EFTSL: 0.125

Access conditions

Note: The requisite information presented in this subject description covers only academic requisites. Full details of all enforced rules, covering both academic and admission requisites, are available at access conditions and My Student Admin.