21231 Managing the Value Stream

All goods and services are delivered to customers by processes that need to be designed and managed effectively. Technological advances, particularly in electronic business, provide new opportunities in process design. There is significant opportunity for more effective design and control of all the processes involved in supplying a good or service to the end customer, in other words, value chain management. This subject provides a broad introduction to planning, design, implementation and improvement of operations with an emphasis on the value chain. Topics covered include operations strategy, various approaches to operations planning and control, quality management, performance measurement, value chain management and operations improvement.