013960 Individual Communication in the Workplace

This subject examines communication processes and skills used by individuals in the workplace. It explores theoretical approaches to individual communication in the workplace, including transmission and transactional approaches. The focus is on assisting educators to develop their own and others' interpersonal skills. Both oral and written dimensions of workplace communication are analysed, including development of public speaking, self-presentation and interpersonal skills. Topics to be considered include nonverbal communication, emotional intelligence, listening, questioning, reframing, assertiveness, conflict management, intercultural communication in the workplace, and developments in interpersonal skills training.