78171 Crisis Negotiation

This subject provides a theoretical overview of, and instruction in, the process of crisis negotiation. This subject aims to develop the student's skills in negotiating crisis situations and in dealing with a hard-bargainer and 'dirty tricks'. It also addresses the use of negotiation in critical incidents, such as crisis management in the corporate sector, up to the use of the process in counter terrorism.

This subject builds on the subject content of 77745 Negotiation, in particular, knowledge of the negotiation process and communication techniques. The subject aims to give the student knowledge and practical skills in negotiation to deal peacefully with potentially volatile situations. The subject is designed for students that may be working in a profession that has exposure to these types of situations (e.g. front line counter staff, psychiatric nurses, community mediators, crisis team workers, social workers, ambulance officers, police officers) and those students interested in the specific application of the negotiation process in critical situations.

Typical availability

Autumn semester, City campus
Spring semester, City campus