77792 Crisis Negotiation

The subject provides a theoretical overview of, and instruction in, the process of crisis negotiation. The aim of the subject is to develop the students' skills in negotiating crisis situations and in dealing with hard-bargainers and 'dirty tricks'. It also addresses the use of negotiation in critical incidents such as crisis management in the corporate sector and the use of the process in counter-terrorism.

The topics included in this subject are:

• overview and understanding of crisis negotiation skills and techniques
• psychiatric and psychological considerations
• risk and crisis management as part of the preparation
• key factors in crisis negotiation
• face-to-face crisis negotiations
• the stages of crisis negotiations, the preparation and the planning
• team approach and use of communication techniques
• dealing with an aggressive person
• choosing the right negotiator
• briefing and debriefing a critical incident
• third person in a critical incident
• strategic planning.

Assessment: Assessment is based on a written assignment and seminar presentation of aspects of the research paper.