Student services

The Student Services Unit provides a range of professional services to support different aspects of student life and learning at UTS.

All these services are sensitive to the needs of students from diverse backgrounds and are available at City and Kuring-gai campuses with flexible hours for part-time students.

For further information see below or contact the Student Services Unit at:

Transition to university programs

Orientation 2008

UTS offers a free program of activities and a series of integrated 'Study success' lectures before semester begins to help new students manage the transition to university study. There are specially tailored components for part-time, postgraduate and international students, and recent school leavers.

Peer support network

The Peer Network Program enlists the aid of existing students to assist with the orientation of new students. Both undergraduate and postgraduate students can get involved.

Careers Service

The Careers Service offers career guidance and assists with job placement for students seeking permanent, casual or vacation work.

Chaplaincy

Visiting Chaplains and Multi-faith Centre Rooms are available to students. Chaplains come from a number of different faith traditions including different Christian denominations, Buddhism, Judaism and Islam.

Counselling

Counsellors are available at both City and Kuring-gai campuses. The service is free of charge, confidential and sensitive to diversity.

Financial assistance

Financial assistance staff assist students with personal financial matters, student loans, Youth Allowance, Austudy and other Centrelink benefits.

Health/medical

Experienced male and female doctors from diverse backgrounds and clinical interests are available at City campus.

Housing

University Housing offers three residences to students, all within easy access to City campus. The Housing Service also provides assistance to students in locating short-term and long-term accommodation in the private rental and share accommodation market.

Special Needs Service

The University has a range of services and procedures to improve access for students with disabilities, ongoing illnesses and other special needs.

Peer Assisted Learning (U:PASS)

U:PASS (UTS Peer Assisted Study Success) is a peer-based learning program designed to assist students undertaking difficult subjects. U:PASS is offered in selected subjects across several faculties. Students meet in small study groups facilitated by Peer Leaders who have recently completed the subject and achieved high grades. U:PASS sessions are free, informal, and responsive to students' different abilities and needs.

Computing facilities at UTS

UTS General Access Computing Facilities are located throughout all campuses of the University. All computers are connected to the Internet and most are available 24 hours per day, seven days per week. Details of locations, availability and services may be viewed on the Information Technology Division (ITD) website:

Access to lab computers requires a login and password. The IT Support Centre can assist with setting up a login, or see the Computing Facilities @ UTS brochure, available from any of the labs or IT Support Centres.

UTS Service Desk

UTS Service Desk supports multiple help desks at UTS, including IT Support and Services. Submit a request for IT Support online or search the knowledge base to find the solution to your problem.

IT Support Centre

During semester, the IT Support Centre is open from 8.00 a.m. to 9.30 p.m., Monday to Friday and for weekend support or during semester breaks, from 9.00 a.m. to 5.00 p.m.

Contact the IT Support Centre at:

A full list of services and support is available in the Student Computing Assistance Guide online at:

Acceptable Use of Information Technology Facilities Policy

The Acceptable Use of Information Technology Facilities Policy applies to all UTS IT facilities, including email accounts. View the policy online at:

Copyright Law

Downloading and/or copying copyright-protected material is illegal. Information about copyright laws, as it relates to you and your study or work, can be found at:

UTS Email Policy and Guidelines for the Use of Email

The University's electronic mail services are a part of the University's facilities and are intended for teaching, learning, research and administration in support of the University's mission. The Email Policy outlines appropriate use of, and access to, UTS email accounts.

The Guidelines for the Use of Email complement the UTS Email Policy, and should be read in conjunction with this Policy. View it online at:

UTS Wireless Network

UTS provides students with access to a wireless network environment. A free wireless account is available for each UTS student.

Further information is available at:

UTS Virtual Lab

Virtual Lab allows students to remotely access most of the academic software available in the labs through the web, either from home or on campus using the wireless network. Visit:

Computer training

In general, where computer training is a necessary part of a Commonwealth-supported place course, it is provided as part of that course. Students can also consult the Mathematics and ICT Study Centre.

Bridging courses

Chemistry bridging course

For first-year chemistry subjects, it is strongly recommended that students have either HSC chemistry or some other suitable prior knowledge. UTS Bridging Chemistry is a bridging course designed to prepare students without such prior knowledge for the study of chemistry at tertiary level. The course includes lectures and demonstrations, tutorial and problem-solving sessions, self-paced learning and laboratory experiences.

Further information can be obtained from:

Mathematics bridging subjects

The Mathematics and ICT Study Centre provides bridging subjects for students who need mathematics, statistics and basic computing skills for their degree studies at UTS. If groups of students have particular needs, Centre staff can design a bridging subject specifically to meet these needs.

94580 Bridging Mathematics

This intensive subject is run day and evening over two weeks in February. It provides prerequisite mathematical skills at 2/3-unit HSC level and is aimed at non-current students, students who have studied mathematics overseas and students who have not studied a high enough level of mathematics at school for their study needs. It is recommended for students entering courses in the faculties of Business; Engineering; Science; Design, Architecture and Building; and Information Technology. This subject is free of student contribution amounts and carries no EFTSL value.

94590 Mathematics Preparation for Nursing

This subject is run day and evening in February. It gives a general introduction to mathematics and science for students entering Nursing courses. This subject is free of student contribution amounts and carries no EFTSL value.

Physics bridging course

The physics bridging course is for students who have not completed HSC physics and who wish to be well prepared to undertake a tertiary course which involves physics. The course is also recommended for students returning to study after a long time.

UTS Bridging Physics is a short introductory and refresher course in physics suitable for all students entering courses with a physics component. The course does not attempt to cover all of HSC physics, however, it does provide the necessary knowledge to assist with tertiary study.

The format of the course includes lectures and problem-solving tutorials. The two-day course is held in late January and is supported by comprehensive learning materials. Further information can be obtained from:

Mathematics and ICT Study Centre Foundation Course

35010 Foundation Mathematics

Foundation Mathematics runs in Spring semester on two nights per week. The course covers the content of the 2-unit HSC mathematics course and prepares students for entry into courses that require some mathematical skills, such as Engineering; Science; Information Technology; Design, Architecture and Building; and Business. Students who wish to enrol at the University in the following year are encouraged to take the subject as a non-award subject. In many cases the subject can then be credited as an elective in their degree program.

Insearch Limited – Foundation Program

Insearch Limited, which is wholly owned by UTS, offers a Foundation Studies Certificate in Science. The program is designed by staff of the Faculty of Science for students who are not currently qualified for direct university entry. While the University cannot guarantee admission to its degree programs (for local students), students who have completed the program may apply for admission to the first year of most science degree programs offered by the Faculty of Science.