Other services

Academic Liaison Officers

Each faculty has at least one Academic Liaison Officer (ALO), who is a member of academic staff. ALOs can approve requests for adjustments to assessment arrangements for students with disabilities or ongoing illnesses. They are also contacts for students who experience difficulties because of carer responsibilities, as well as students who were eligible for entry through the inpUTS and Special Admission schemes. Contact the relevant faculty for more information or see online at:

Freedom of Information and Privacy

Under the Freedom of Information Act 1989 (NSW), individuals may apply for access to information held by the University. Personal information may also be accessed under the Privacy and Personal Information Act 1998. In addition to the requirements of these Acts, UTS has a number of policies that govern the collection and use of private information. For further information see the following websites:

Handling student complaints

The University is committed to providing a learning and working environment in which complaints are responded to promptly and with minimum distress and maximum protection to all parties. All students and staff have a responsibility to contribute to the achievement of a productive, safe and equitable study and work environment at UTS.

The Policy on Handling Student Complaints is published online at:

Student Ombud

Students with a complaint against a decision by University staff, or related to the University, may seek assistance from the Student Ombud.

All matters are treated in the strictest confidence and in accord with proper processes.