Knowledge, viewed from a range of perspectives, is a core asset for organisations. This subject explores notions of information and knowledge and provides a critical overview of the definitions, concepts transdisciplinary nature and professional practice of knowledge management. While the Australian Standard in Knowledge Management (2006) frames the subject, a wide range of frameworks and models of knowledge management are introduced. Students examine a variety of ways that knowledge management has been adopted and developed in different types of organisations. Students are introduced to techniques for examining the internal and external information and knowledge environments. From this they explore the drivers, core knowledge elements (people, processes, technology and content) and the human and social dimensions of generating, communicating and using knowledge. Students gain an understanding of the knowledge components of organisational processes and cultures; and the role of the information/ knowledge professional in knowledge based organisations. The value of knowledge within organisations is explored via knowledge management case studies.
Autumn semester, City campus