32405 User-Centred Design Methods

There are now a range of design methods that claim to be 'user-centred'. This subject identifies the major methods, defines their similarities and differences, and explores their theoretical backgrounds and commitments. It develops student expertise in the application and use of soft systems methodology, participatory and contextual design methods, action research and ethnographic studies of work practice and technology use. Students also extend their understanding of the development and use of user scenarios, personas, and other representations of work and users in the technology design process.