This subject covers the history of industrial dispute resolution in Australia. It looks at the relevance of dispute resolution to the workplace and to the relationship between unions and management. As the latter is a new area for the use of mediation and dispute resolution in Australia, the subject seeks to develop a model process for such dispute resolution, particularly in view of the introduction of enterprise bargaining and the initiative to introduce mediation/dispute resolution into the industrial relations area in NSW. Input from industry is provided.