32034 Decision Support Technology in e-Services

Decision support systems are computer-based information systems that combine models and data in an attempt to solve non-structured decision problems with extensive user involvement through a friendly user interface. Organisational high-level decisions are often non-structured and require an increased level of technical support, in particular, when they become rich in data. Decision support systems can be organised and implemented as services and integrated with the existing e-service systems to support such decision problem solving. This subject introduces decision support systems, group decision support, intelligent decision support, web-based support systems, modelling decision processes, decision optimisation technologies, designing and implementing decision support systems, building and applying data warehouse, personalised recommender systems, and how to integrate decision methods, tools and data into e-service systems.

Typical availability

Spring semester, City campus